Human – People have unique and often complex stories. We take time to listen and understand before we offer our support
For locals by locals – Our priorities are determined by the real needs of the people we serve
Committed – We really DO care
Dependable – Our support and information helps people solve urgent challenges.
Honest – We aim to give honest information to clients
Non-judgemental – We focus on giving the right advice rather than judging the people or the organisations that need it.
Bespoke – We treat people as individuals with individual needs. We help people develop their skills and knowledge so that they’re equipped to solve their own problems and the problems of their communities.
Inclusive – We work with anyone who shares our vision or helps make change happen for communities and the people within them.
Relevant – We adapt to changes in policy and the law so that our support and information is as helpful as it can be.